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The International Customer Management Institute (ICMI) is one of the call center industry’s most established and respected organizations. Founded in 1985, ICMI delivered the industry’s first management-level conferences, educational programs and publications.

While ICMI’s path-breaking work continues, the mission remains much the same: to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services. Today’s ICMI melds the traditional focus on consulting, training, and high-level engagement with CMP’s strength in media and events to create a powerful one-stop-shop resource.


PO Box 6177
Annapolis, MD 21401-0177
800-672-6177 or 410-267-0700
Fax: 410-267-0962

Desc: ICMI/Call Center Magazine Network
  The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership...
Category: Automobile equipment & GPS\ Telephony
Tags: Icmi - International Customer Management Institute - Crm - Ivr - Voice Response - Customer Service - Call Center - Contact Center - Agent - Headsets - Acd - Convergence - Ip Telephony - Wireless - Voip - Computer Telephony - Cti - Internet Telephony - Pbx - Predictive Dialers - Speech Recognition - Asr - Contact Center Training/consulting - Acce - Call Center Demo

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