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Florida Lemon Law [1-1 of 1] |
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Better Business Bureau Dispute Resolution |
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The Council of Better Business Bureaus, Inc, handles consumer disputes through its Dispute Resolution (DRD) Division, which:
* Provides national DR services to large corporations and their customers.
* With the BBB system, develops and promotes local BBB dispute resolution programs. More than 58,000 companies across the U.S. now participate in BBB CARE and related dispute resolution programs.
* Operates BBB AUTO LINE, one of the largest consumer/business out-of-court dispute resolution programs in the country.
* Offers specialized training in conciliation, mediation, arbitration, and related conflict resolution techniques.
Additional Publications:
DR: The Commonsense Alternative
DR: Arbitration (Binding)
DR: Arbitration (Conditionally Binding)
DR: How BBB AUTO LINE Works
DR: Mediation
What is Dispute Resolution?
Dispute Resolution (DR) is a term used to encompass many different techniques for resolving conflicts. Better Business Bureau DR is informal, low cost, and user-friendly.
In conciliation, the BBB collects information from both parties to a dispute and works to encourage open communication between them. BBB staff can effectively present the customer's views to the business and offer the business' viewpoint to the customer in a neutral way. Many disputes can be ended simply and quickly this way.
In mediation, a professionally trained mediator helps the parties to work out their own mutually agreeable solution to the dispute. Mediation is confidential, effective, and can offer win/win solutions to difficult problems.
In arbitration, parties state their views, offer evidence at an arbitration hearing, and agree to let an impartial, professionally-trained arbitrator make a decision that will end the dispute.
Individual BBBs operate dispute resolution programs for companies and customers in their service areas. Over 100 Bureaus participate in BBB CARE, a standardized dispute settlement program coordinated by the CBBB. The CBBB also operates national level programs for large corporations.
National DR Programs
While some corporations commit in advance to use Better Business Bureau DR for all customer disputes of a particular nature (see BBB CARE and BBB AUTO LINE), some companies retain the Better Business Bureau to help resolve applicable customer concerns on a case-by-case basis. These services work best for the occasional problems that are not settled by a company's own customer assistance facilities, or to provide a quick and easy substitute for litigation. The BBB provides conciliation, mediation, or arbitration when a company decides to offer such assistance and the customer wishes to participate in DR.
Companies or organizations seeking additional information about BBB dispute resolution services may call Rod Davis, Vice President of DR Services, at 703-276-0100.
Consumers seeking information about BBB dispute resolution services should contact their nearest local BBB office. To reach the nearest local BBB office, use our "Locate a BBB" service.
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